Because we stand behind our products, we want our customers to enjoy their products as much as we
do. If you are not completely satisfied with your purchase, please contact us at 905-791-9660 or
info@directinteriors.com and we will consider your request to return or exchange.

Damage and Defects:

We offer a Basic Warranty for damage and defect claims made within three (3) days of receipt of goods.
This warranty honours all manufacturers’ warranties to a maximum of one (1) year. We will repair,
replace, or refund only as directed by the manufacturer. A freight charge will apply. Fabrics are not
guaranteed, and natural wood, stone and leather characteristics will not be treated as defects.
This warranty applies only to furniture that is used in normal home conditions and to the original
purchaser. Furniture used in commercial, industrial, or institutional settings as well as problems that
occur as a result of misuse, accidents, or negligence are not covered under warranty. If your furniture
has damages or defects not covered by the warranty, please contact our Customer Care department to
inquire about out repair and restoration services by email info@directinteriors.com or by calling 905-
791-9660.